If you have a concern or need assistance, our customer support is available Monday through Friday between 10 a.m. and 3 p.m. (CET/CEST).
You can reach our team in the app under Settings -> Help&Support.
Please always give us as much information as possible about your issue.
This includes:
App version
Device used + operating system (for the web app: which browser in which version?)
What happened?
Can it be reproduced?
How can it be reproduced?
Attachments like images, videos, PDF or CSV files
With this information you make our team's work easier!
Please understand that, by default, our team sometimes takes a little longer to respond on Mondays and Fridays than on other days.
However, we always try to get back to you in a timely manner!