Customer service
Christian Peter avatar
Written by Christian Peter
Updated over a week ago

If you have a concern or need assistance, our customer support is available Monday through Friday between 9:30 a.m. and 3:30 p.m. (MEST)

You can reach our team in the app under Settings -> Help&Support.

Please always give us as much information as possible about your issue.

This includes:

  • App version

  • used device + operating system (For the webapp: which browser in which version?)

  • What happened?

  • Can it be reproduced?

  • How can it be reproduced?

  • Attachments like images, videos, PDF or CSV files

With this information you make our team's work easier!

Please understand that by default on Monday as well as Friday our team sometimes takes a little longer to respond than on other days.

However, we always try to get back to you in a timely manner!

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